Complaints Procedure

If you wish to register a complaint relating to a product or service received from Ride On Holdings Ltd T/A RideOn E-Bikes, please contact Todd Barden via email at hello@rideonebikes.co.uk by post at RideOn E-Bikes, Unit 11 Wharfside Shopping Centre, TR18 2GB Penzance, Cornwall or you may call us on 01736 888777.

Adequate contact information and a copy of a purchase invoice or receipt must be provided when raising a complaint. All customer data will be stored in compliance with GDPR regulations.

RideOn E-Bikes endeavours to resolve formal complaints fairly within 10 working days. 

We reserve the right to make changes to this policy.